Ms Corri McKenzie gave the Reference Group an update about the NDIA’s work on the Reform for Outcomes.

The Reform for Outcomes will focus on the changes the NDIA can make to support better outcomes.

Outcomes are important results the NDIA want to get for people with disability.

Corri talked to the Reference Group about the 6 working groups for the Reform for Outcomes.

These working groups include:

• IAC Members

• participants

• people from organisations that support disability.

IAC Members who are part of the working groups have focused on work about:

• how to improve the skills of staff who work with people with disability

• provider fraud.

Fraud is something you plan to do that is not honest.

Fraud is a crime.

Reference Group members shared that their experience could help each co-design project.

For example, help each project work well to support people who experience intersectionality.

You can be different in more than one way.

And people might treat you differently for each part of who you are.

For example, because you:

• are a First Nations person

and

• have a disability.

We call this intersectionality.

Members explained that the NDIA’s co-design work supports people with disability to build their skills.

Members shared the NDIA should offer training about co-design.

Members also shared that the NDIA need to make sure people with disability know what some words mean.

For example, what ‘provider fraud’ means.

Members explained that it’s important to use supported decision-making for the co-design work on fraud.

Supported decision-making is when someone supports you to make your own decisions about your life.

Members shared that the NDIA should:

• share more information about how participants can manage their own plan

• support participants to understand how they can use their funding.

Members also shared that people with disability have the right to choose their providers.

Rights are rules about how people must treat you:

• fairly
• equally.

Members explained that the NDIA should share information about each co-design project.

This information can support research for future co‑design projects.

Members also explained that the NDIA’s work about fraud should share information on how to make a complaint.

When you make a complaint, you tell someone that something:

• has gone wrong
• isn’t working well.

This information should also focus on how to support participants who might make a mistake with their funding.

Members shared that the NDIA should look into how providers keep track of how they use their money.

This includes working with the NDIS Quality and Safeguards Commission to reduce fraud.

In this bulletin, we call them the NDIS Commission.

The NDIS Commission makes sure people with disability who take part in the NDIS:

• are safe
• get good services.

Members also shared that NDIS planners should think about how intersectionality might affect a participant.

Members explained that the NDIA should check which educational courses are accessible for people with disability.

When something is accessible, it is easy to:

• find and use
• understand.

The NDIA should work with schools and universities to hire more people with disability to work at the NDIA.

Members shared that the NDIA should:

• make jobs that support the skills of people with disability

• involve people with disability in the interview process.

Members also shared that the NDIA should be a good place for people with disability to work.