NDIA co-design projects

3 people behind a table with a speech bubble showing 2 people working on a project together.

IAC Members gave the Reference Group updates about their work on the NDIA’s co‑design projects.

3 people in front of a board covered in sticky notes. One of them is pointing at the board.

Co-design is when people work together to plan something new.

NDIS planning

A group of people with documents talking around a table.

Reference Group members talked about co‑design work for better NDIS planning.

They explained the need for:

2 NDIA workers facing a participant at a table.

  • more face-to-face meetings with participants

A participant with a speech bubble showing an exclamation mark. An NDIA worker is supporting them, and there is a thumbs up icon.

  • NDIS plans to provide supports that meet the participants’ needs

NDIA workers in a training session, and an up arrow on a thumbs up icon.

  • better training for NDIS planners.

An NDIA worker with an NDIS document and a pen.

An NDIS planner is someone who:

  • works for the NDIA
  • makes new plans.

Fraud

A person holding 1 finger to their lips, and a credit card, coins and a bag of money.

Reference Group members explained that there should be more information and support to help participants understand fraud.

Fraud is something you plan to do that is not honest.

Fraud is a crime.

Members shared that support coordinators should:

A document showing 3 providers.

  • be on an official NDIA list

A document that says 'Rules' with ticks and crosses on it.

  • have to follow strict rules.

2 support workers with a plan icon behind them.

A support coordinator is someone who helps you plan and use your supports.

A document that says 'Rules' with ticks and crosses on it. There is also a cross icon and a problem icon.

Members also shared that providers should get in more trouble if they don’t follow the rules.

Information

Reference Group members talked about co‑design work for:

A computer showing the NDIS website, and an up arrow on a thumbs up.

  • an NDIS website that is easier to use

A group of 3 providers, and an up arrow on an information icon.

  • more information on how to find good providers

A goals list with items ticked off, an information icon and tick icon.

  • collecting information about participants to check if they are meeting their goals.

NDIS planners

Reference Group members talked about co‑design work to:

An NDIA worker with an NDIS document, and an arrow pointing up.

  • increase the number of NDIS planners

A speech bubble, a light globe and an education icon with an up arrow on a thumbs up.

  • improve the skills of NDIS planners.

Members explained how NDIS planners can support participants to:

An NDIA worker helping someone make a decision.

  • make decisions

A participant and their support worker, and an achievement ribbon.

  • build their skills.

Home and living supports

An NDIA worker and another person working together to plan home and living supports.

Reference Group members talked about co‑design work on home and living supports.

A support worker and a participant outside a house, with a challenges icon.

Members talked about what supports people with intellectual disability need to live on their own.

And the challenges they face.

Flexible plans

An NDIS plan.

An NDIS plan is a document that includes information about:

  • you and your goals
  • what support you receive from the NDIS.

An NDIS plan with an arrow pointing 3 different ways.

Reference Group members talked about co-design work to make NDIS plans more flexible.

When something is flexible, it means you can use it in different ways.

A participant with a thought bubble showing a money icon and an arrow to their support worker.

Members explained that many participants don’t understand how the NDIS uses funding to pay for supports.

A clock moving fast, and a dollar sign.

Members also explained that participants should be able to get funding quickly in case there is an emergency.

A person with their hands on their head, a problem icon and a high risk icon.

An emergency:

  • is a dangerous situation
  • is a thing we don’t expect to happen
  • can put our health and safety at risk.

A clock, a dollar sign and the number 24.

They said participants should be able to use this funding within 24 hours.

A participant and a support worker with an NDIS plan showing a change icon, and an arrow pointing up.

Members shared that there should be more support while the NDIS is updating participants’ plans.