Ms Donna Purcell talked about her report on the experiences of NDIA staff with disability.

This report is called Disability Deep Dive.

IAC Members learned that some NDIA staff with disability had bad experiences.

And most of these experiences were because of bad attitudes other NDIA staff had about disability.

Your attitude is what you think, feel and believe.

IAC Members shared they are happy that the NDIA:

• supports the ideas in the Disability Deep Dive report
• has started work on the ideas.

Donna explained that the NDIA plan to use co‑design to support the ideas from her report.

Co-design is when people work together to plan something new.

She also explained that the NDIA has started work to make sure everyone can use their technology.

Ms Tracy Mackey talked to IAC Members about the NDIS Quality and Safeguards Commission.

In this document we just call them the NDIS Commission.

The NDIS Commission makes sure people with disability who take part in the NDIS:

• are safe
• get good services.

Tracy gave IAC Members an update about:

• restrictive practices

• the cost of supports and services

• how the NDIS Commission supports what people have to say.

IAC Members shared they support the work the NDIS Commission is doing to learn more from:

• participants

• providers.

This includes the NDIS Commission’s work to learn more about:

• how services and supports are managed.
• how plans are managed.

IAC Members shared they support the NDIS Commission’s work on the use of restrictive practices.

This includes their work to make sure providers know the rules for using restrictive practices.

IAC Members also shared that more work should be done to stop the use of restrictive practices.

IAC Members shared an update about co-design work the NDIA is doing with:

• the IAC

• participants

• the community

• organisations that speak up for people who support people with disability.

This includes their work on the Reform for Outcomes.

The Reform for Outcomes will focus on what the NDIA can change to get better outcomes.

IAC Members shared that co-design meetings should:

• include ways to solve problems

• be safe for people who have experienced trauma.

Trauma is the way you feel about something bad that happened to you.

For example, you might feel scared or stressed.

Trauma can affect you for a long time.

The NDIA will make sure the people who lead their co-design meetings understand:

• the NDIS

• United Nations Convention on the Rights of Persons with Disabilities.

In this document we call it the UN Convention.

The UN Convention is an agreement between different countries.

IAC Members shared their thoughts about different co-design groups.

This includes the co-design group that looks at people whose job is to support people with disability.

IAC Members said that there should be more training for people who make NDIS plans.

IAC Members also shared their thoughts about another co-design group.

This co-design group looks at how to support providers to do the right thing.

They worry some providers don’t always do the right thing.

This includes providers who offer supports to participants when they are on holiday.

People from the NDIA’s Complex Support Needs Branch gave the IAC an update on their work with the justice system.

For example, they gave information about:

• NDIA staff working within the justice system

• Justice Liaison Officers (JLOs).

JLOs help people with disability find and use supports when they:

• are in prison
• leave prison.

This includes working with prisons to help people with disability take part in the NDIS.

The NDIA is working with state and territory governments to support NDIS participants when they leave prison.

Members shared that it’s important to understand the experience of support coordinators working in the justice system.

A support coordinator is someone who helps people with disability plan and use their supports.

And that it’s important the community knows more about the work of:

• the NDIA

• JLOs.