What did our IAC Members share?

A problem icon above a group of community members.

Our IAC Members connect with the community to find out about issues that affect them.

2 IAC members having a conversation with an NDIA worker. The IAC members have a speech bubble with an importance icon in it.

Our IAC Members shared these issues with the NDIA.

NDIS plans

An NDIS worker supporting a child. Above the child is a bubble with the number '7' and an arrow pointing up.

IAC Members explained that some people don’t understand how the NDIS will support children over 7 years old.

This includes children over 7 years old that doctors have not told they have:

3 icons inside of a circle. The icons are: a lightbulb, a cog, and a brain.

  • intellectual disability

A head with the brain highlighted and an infinity symbol.

  • autism.

A segmented circle with 4 parts at different sizes. The parts have a thought bubble, a person with their hand on their chest, a speech bubble, and a handshake.

Autism is a disability that can affect how you:

  • think
  • feel
  • communicate
  • connect and deal with others.

2 disability icons and a magnifying glass. One of the disability icons is highlighted and overlapping the other one.

IAC Members also explained that sometimes the NDIS will only focus on one disability.

A person with disability with a support animal. Next to them is a problem icon.

But this can cause issues for participants who live with more than one disability.

For example, they can have issues with finding the right supports for them.

A person with a thought bubble that has a dollar symbol inside it. There is a bubble with a tick next to the thought bubble.

IAC Members shared that they want to know if there is enough first-year funding for children who need more support.

An NDIS plan with a dollar symbol next to it.

Funding is money from your plan that pays for the supports and services you need.

A person looking inside their wallet. Next to them is a money icon.

They want to know this because some families shared they spend most of this funding on assessments.

An 'Assessment' document with 3 checkboxes on it. 2 of the checkboxes are ticked.

Assessments help us work out:

  • how your disability affects your life
  • what supports you need.

An NDIS plan with a dollar symbol and an arrow pointing up next to it.

Some families use these assessments to get more funding for their child in the second year of their plan.

A worried participant. Next to them is a stack of calendars and a change icon.

IAC Members also shared that participants worry about how long it takes the NDIA to change participant’s information.

A person writing on a clipboard with a stop sign above them.

IAC explained that the NDIA has stopped some participants from managing their own plans.

And that the NDIA has not told participants why they have made this change.

NDIS services and supports

An LAC in front of a map with a location marker on it.

IAC Members shared that families are happy that children must be 9 years old to use a local area coordinator (LAC).

An LAC is someone who helps people with disability find and use supports and services.

An early childhood partner supporting a family.

Families are happy with this change because they believe early childhood partners understand what children and families need better.

An early childhood partner supporting a baby.

Early childhood partners support:

  • children with developmental delay
  • children with disability
  • their families.

A baby with a thought bubble that has a question mark in it.

Some children might not develop at the same pace as other children of the same age.

They may need extra help to do everyday things.

When this happens, we say they have a developmental delay.

An occupational therapist supporting someone to walk. Next to them is a health icon.

IAC Members explained there are not enough occupational therapists in the Northern Territory.

An occupational therapist helps someone find ways to do everyday tasks.

A laptop with a video call on the screen. Next to the laptop is a cross.

IAC Members also explained that occupational therapists should not offer supports over a video call.

A person supporting a child with austism.

This is because some children need these supports in a place they know well.

For example, children with autism.

2 children playing with toys together. Above them is an importance icon.

IAC Members shared that while children develop, it’s important they get to play with other children.

Some people worry that providers see other supports as more important than this.

A worried person with a hospital building next to them.

IAC Members also shared that people still worry about participants who are in hospital.

They worry about how these participants can find and use supports when they are in hospital.

Home and living

An SDA house with a disability symbol next to it.

Specialist disability accommodation (SDA) is housing for people with disability who need extra support most of the time.

An SDA house with a magnifying glass above it. Next to the SDA house is a disability icon and a dollar symbol

The NDIA have reviewed how much SDA costs.

A person writing on a clipboard. Next to them is a bubble with a tick in it, and a make better icon.

When the NDIA reviews something, they check to see what:

  • works well
  • needs to be better.

A participant in front of a house. Next to them is a cross.

IAC Members worry that the NDIA’s review of how much SDA costs doesn’t include housing for one participant.

A participant in front of a house in a remote area.

This includes housing for one participant in places far away from cities and towns.

An NDIA worker with a speech bubble that has a house icon in it. Next to the worker is a calendar that reads '28 days' with an arrow pointing up next to it.

IAC Members shared that it can take the NDIA a long time to make decisions about home and living supports.

And sometimes these decisions take longer than the 28 days the NDIA said it would take.

An IAC member asking a worker a question. The IAC member has a speech bubble with a calendar with a question mark on it.

IAC Members want the NDIA to update participants on how long these decisions will take.

The community

A person in prison asking for support from a JLO.

IAC Members explained that some people in prison don’t know how to use Justice Liaison Officers (JLOs).

JLOs support prisons to understand how the NDIS can support people with disability in prisons.

A person holding a card with an inmate number on it. Next to them is an icon of them getting support and a cross.

And some people with disability don’t know what supports they can get inside prison.

A person with a worried expression.

IAC Members shared they worry the community might have lost some trust in the IAC.

They worry this is because the community has had to wait to know who the new members of the IAC are.

Providers

An early childhood provider supporting a child. Next to them is a thumbs down.

IAC Members explained that some early childhood providers do the wrong thing.

An early childhood provider having a conversation with a child. Above them are icons for a rolling pin and a whisk, a car, and a person supporting someone else.

For example, they offer supports to participants that they don’t need.

A computer with an information folder on the screen. Above the computer is a safety icon.

IAC Members also explained that the NDIA should have a way for people to share information without the NDIA knowing who they are.

An early childhood provider giving an NDIA worker a folder. Above them is an information icon.

For example:

  • people who work for providers
  • participants.

This means these people can share information about conflicts of interest to the NDIA.

2 arrows colliding with each other.

A conflict of interest is when someone could affect a decision so the result is better for them.