What did our IAC Members share?

A problem icon above a group of community members.

Our IAC Members connect with the community to find out about issues that affect them.

2 Reference Group members having a conversation with a NDIA worker. Above the 2 Reference Group members is a speech bubble with an importance icon in it.

Our IAC Members shared these issues with the NDIA.

NDIS plans

A stack of calendars next to a hand holding a house.

IAC Members explained that some participants wait a long time for home and living supports.

A group of participants. 2 participants are raising their hands.

Participants are people with disability who take part in the NDIS.

A person supporting a participant to use a computer.

IAC Members shared that some participants will need support to use the new computer system.

An NDIS plan, and a person pointing to themself with one hand and the other hand up.

This includes participants and families who manage their own plans.

NDIS services and supports

An NDIS plan and a hand holding a house with an up arrow.

IAC Members explained that some participants need more home and living supports in their plans.

A house with a ramp and a disability icon.

This includes participants in specialist disability accommodation (SDA).

SDA is housing for people with disability who need extra support most of the time.

A house in the night. There is a light turned on in one of the windows.

Some participants in SDA need more supports that help them during the night.

But they don’t have enough of these supports in their plans.

People working together to fix a problem.

IAC Members also explained that the NDIA should work with these participants to improve supports used during the night.

A person thinking with a thought bubble showing a house with a ramp.

IAC Members shared that NDIS planners should think about everyone who lives in SDA when they make a participant’s plan.

An NDIA planner with a pen and an NDIS document.

An NDIS planner is someone who:

  • makes new plans
  • changes plans.

A family with a child and an information icon.

IAC Members explained that the NDIA should share more information about early intervention with families.

A support worker with a child and a disability icon.

Early intervention is when people get services and support:

  • as early as possible in their lives
  • when they first get a disability.

This includes information about:

A high risk icon.
  • the risks of some early intervention services

A hand choosing between 3 providers with a safety icon.

  • how to choose safe providers for their child.

3 different providers.

Providers support people with disability by delivering a service.

A registered provider raising a hand with a cross.

IAC Members worry that there are not enough registered providers for some day-to-day supports.

A registered provider supporting someone. Above them is a good quality icon.

Registered providers:

  • are on an official list
  • have to follow strict rules.

A hand choosing between social supports, cleaning supports and groceries. This is an arrow pointing down.

This means some participants have less choice and control over their supports.

The community and other services

A participant scratching his head with a thought bubble showing a dollar sign.

IAC Members explained that some participants are confused about what they need to do when they pay their support workers.

An NDIS plan and a participant pointing to themself with their other hand raised.

For example, participants who manage their own plan.

A participant looking frustrated with their hand raised and a speech bubble showing a cross.

IAC Members shared that some participants who manage their own plans feel like they don’t have a say in the decisions governments make.

A participant with a white cane and a safety icon and dollar sign.

This includes decisions about:

  • their safety
  • money.

A group of people from the community and an up arrow on an information icon.

IAC Members shared that the Disability Royal Commission’s final report is helping to give more information about disability to the community.

IAC Members explained that the NDIS should support more schools to:

A teacher helping a young child.

  • support students with disability to do things on their own

3 children smiling at school. One of them has a disability.

  • be inclusive of students with disability.

A group of people from different backgrounds inside a curved arrow. Some of them have disabilities.

When something is inclusive, everyone:

  • can take part
  • feels like they belong.

A document titled 'Outcomes' with check boxes on it. There is a thumbs up and a thumbs down.

IAC Members shared that the community thinks the NDIS Review will have a lot of good outcomes.

But some people worry that this might not be the case.

Providers

A provider thinking with a thought bubble showing a good quality icon and a question mark.

IAC Members explained that some providers are unsure about the benefits of being registered.

This includes providers who support children with disability while they are still very young.

A person with their hand up and a thought bubble showing them with a tick.

When you benefit from something:

  • it helps you
  • you get something from it.

A registered provider and a thumbs down.

These providers are unsure because some registered providers still do the wrong thing.

IAC Members worry that some providers do things that are not right for:

A group of participants. 2 of them are raising their hand.

  • participants

An NDIS document.
  • the NDIS.

A registered provider with a speech bubble showing a dollar sign and a participant with a hand to her face.

For example, some providers make participants pay for things they shouldn’t.

A provider and an insurance document showing a shield with a dollar sign on it and a cross.

IAC Members worry that some providers don’t have insurance because they can’t afford it.

An insurance document with a shield with a dollar sign on it.

Insurance is a service you pay for to protect you if something goes wrong.

If you have insurance and something goes wrong, your insurance company pays the cost.

A provider supporting someone and a dollar sign with a cross on it.

This includes providers who don’t offer services to make money.